Refund policy

We want this gift to land well. Here is how we handle problems.

 

Damaged, faulty or wrong item: email us within 30 days of delivery with a photo and we will send a free replacement or give a full refund, whichever you prefer. You do not need to send anything back.

 

Lost in transit: if your tracking shows no movement for 10 business days, contact us and we will reship your order or refund it.

Late for a promised date: if we told you an order would arrive by a date (for example, a holiday order-by date) and it is delayed, we will email you as soon as we know, and you can choose to cancel for a full refund or wait for the order.

 

Changed your mind: contact us within 30 days of delivery. Unworn items in their original box can be returned for a refund of the item price. We will email you the return address. Return postage is paid by the customer.

 

Refunds go back to your original payment method within 5 to 10 business days of approval.

 

Questions? Contact us using the details on our Contact page.